Terms & Conditions
Welcome to Suyaflow
By placing an order with Suyaflow, you agree to the following Terms & Conditions. These terms are designed to ensure a smooth ordering experience and protect both our customers and our business.
1. Orders
All orders placed through our website, phone, or delivery platforms are subject to acceptance and availability.
Once an order is confirmed, it cannot be modified or canceled after preparation has begun.
We reserve the right to decline or cancel any order at our discretion.
2. Pricing
All prices are listed in USD and are subject to change without prior notice.
Prices may vary for:
Tray sizes
Add-ons
Catering or party orders
Taxes and delivery fees (if applicable) will be added at checkout.
3. Payment
Full payment is required at the time of placing an order unless otherwise agreed.
We accept secure online payments through approved payment gateways.
Orders will not be processed until payment is received.
4. Pickup & Delivery
Customers must ensure accurate pickup or delivery information when placing an order.
Suyaflow is not responsible for delays caused by:
Incorrect address details
Customer unavailability
Third-party delivery services
Risk transfers to the customer once the order has been handed over for pickup or delivery.
5. Catering & Party Tray Orders
Large tray and catering orders must be placed in advance.
A deposit may be required for:
Extra Large Trays
Event Catering
Bulk Orders
Deposits are non-refundable once preparation begins.
6. Refunds & Replacements
Due to the nature of freshly prepared food, we do not offer refunds once an order has been completed.
However, replacements may be considered if:
Incorrect items were provided
Food quality issues are reported immediately upon receipt
All claims must be made within a reasonable time after delivery or pickup.
7. Food Allergies
Our food may contain or come into contact with:
Peanuts
Spices
Oils
Other allergens
Customers are responsible for informing us of any allergies before placing an order.
Suyaflow will not be held liable for allergic reactions where prior notice was not provided.
8. Product Availability
Menu items are subject to availability.
We reserve the right to substitute unavailable items with similar alternatives where necessary.
9. Website Use
All content on this website including:
Text
Images
Branding
belongs to Suyaflow and may not be copied or reused without permission.
10. Limitation of Liability
Suyaflow shall not be liable for any indirect or consequential damages resulting from:
Use of our website
Consumption of our products
Delivery delays beyond our control
11. Changes to Terms
We reserve the right to update these Terms & Conditions at any time.
Continued use of our services constitutes acceptance of any updates.
Contact Us
If you have any questions regarding these Terms & Conditions, please contact us through our website.
