Refund Policy
At Suyaflow, all our meals are freshly prepared to order. Due to the perishable nature of food items, we maintain a strict refund policy to ensure quality and fairness.
No Refunds After Preparation
Once an order has been:
✔ Confirmed
✔ Prepared
✔ Picked up
✔ Dispatched for delivery
We do not offer refunds.
Eligible Situations for Replacement
While refunds are generally not provided, we may offer a replacement if:
You received the wrong item
Your order is incomplete
The food quality does not meet our standards
All issues must be reported immediately upon receiving the order.
Claims made long after delivery or pickup may not be accepted.
Order Errors
If the mistake was made by Suyaflow, we will:
✔ Replace the item
OR
✔ Provide store credit where applicable
Photo proof may be requested for verification.
Customer Order Mistakes
We are unable to offer refunds or replacements for:
Incorrect items selected by the customer
Change of mind after preparation
Failure to collect pickup orders
Incorrect delivery details provided at checkout
Catering & Party Orders
Deposits made for:
Party trays
Catering orders
Bulk orders
are non-refundable once preparation has begun.
Delivery Issues
Suyaflow is not responsible for:
Delays caused by third-party delivery services
Incorrect delivery addresses provided by the customer
Customer unavailability at the time of delivery
Refunds will not be issued in such cases.
How To Report an Issue
To report an issue, please contact us immediately through our website with:
Your order details
Description of the issue
Supporting photos (if required)
Policy Updates
Suyaflow reserves the right to update this Refund Policy at any time without prior notice.
